Terms and Conditions

Welcome to the official website of Milah London, www.milahlondon.com (“the Site”). By accessing or using the Site, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using the Site.

Our online store is powered by GoDaddy Online Store to provide a seamless and secure shopping experience.
 

1. General Information

Milah London Ltd is a UK-based company offering premium, natural hair and skin care products formulated with high-quality botanical ingredients. Our products are designed for topical use only and aim to nourish and revitalise your hair and skin.

We strive to create high-quality products, but individual results may vary as everyone’s hair and skin respond differently.

Our products are not intended to diagnose, treat, cure, or prevent any medical conditions and should not replace professional medical or dermatological advice.
 

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to use the Site. By using the Site, you confirm that you meet this eligibility requirement.
 

3. Product Information and Safety

Topical Use Only: All Milah London Ltd products are for external use only.

Natural Ingredients: Our products are made with natural oils, botanical extracts, and essential oils in low, safe concentrations, compliant with industry standards.

Pregnancy and Medical Conditions: If you are pregnant, nursing, undergoing medical treatments (e.g., cancer therapies), or have any underlying health conditions, consult your healthcare provider before using our products.

Patch Test Recommended: Always perform a patch test before first use to check for sensitivities or allergic reactions. Discontinue use immediately if irritation occurs.

Sensitive Skin: If you have sensitive or reactive skin, consult a healthcare professional before using products containing essential oils or botanical extracts.
 

4. Ingredients Transparency

Each product on the Site includes a full list of ingredients. Customers are encouraged to review these details carefully to identify any potential allergens or sensitivities.

For specific concerns, please contact us at contact@milahlondon.com.
 

5. Orders and Payments

Order Acceptance: All orders are subject to availability and acceptance. You will receive a confirmation email once your order is processed.

Payment Methods: We accept major credit/debit cards and other payment methods listed on the Site. Payments are securely processed through GoDaddy Online Store.

Pricing and Taxes: All prices are in GBP (£) and include applicable VAT. Shipping fees are calculated at checkout.
 

6. Shipping

Delivery Area: We currently ship only within the United Kingdom. We endeavor to expand in the near future.

Dispatch Times: Orders are typically dispatched within 2-3 working days. You will receive a tracking number once your order is processed.

Delays: While we strive for timely delivery, delays may occur due to unforeseen circumstances outside our control.
 

7. Returns and Refunds

Non-Returnable Items: Due to hygiene and safety regulations, we are unable to accept returns or offer refunds on personal care items such as hair oils. This ensures product integrity and protects our customers.

Damaged or Faulty Products: If your product arrives damaged or defective, please contact us at contact@milahlondon.com within 7 days of delivery. Provide your order number and clear photographs of the issue. If eligible, we will arrange a replacement or refund.
 

8. Customer Reviews and Feedback

Customer reviews and feedback represent personal opinions and experiences voluntarily provided by individuals.

Milah London Ltd does not guarantee the same results for all customers, as product performance varies based on hair type, skin sensitivity, and other factors.
 

9. Disclaimer and Customer Responsibility

Individual Results May Vary: While we hope customers love our products, everyone’s hair and skin type is unique, and reactions to products can differ.

Labels and Directions: Always read product labels and follow the directions for use provided on our website and packaging.

Patch Testing: We strongly recommend conducting a patch test before using any product to identify potential sensitivities.

Pregnancy, Nursing, and Medical Conditions: If you are pregnant, nursing, undergoing medical treatments (e.g., cancer therapies), or have any medical conditions, consult with your healthcare provider before using any of our products. Some ingredients, even in natural formulations, may not be suitable for certain individuals or conditions.

Liability: Milah London Ltd cannot be held responsible for individual reactions to any product, including sensitivities or allergic reactions, even to natural ingredients.

Medical Advice: By purchasing our products, you accept the responsibility to consult a healthcare professional if you have medical conditions, are on medication, or are unsure about product suitability.

Natural Ingredients: While our products use natural ingredients, sensitivities or allergic reactions can occur, much like reactions to certain foods. A natural product is no exception to this possibility.

By purchasing and using Milah London Ltd products, you accept full responsibility for ensuring the product’s suitability for your personal health and circumstances.
 

10. Intellectual Property

All content on the Site, including text, images, graphics, and logos, is the property of Milah London and protected under UK copyright and trademark laws. Unauthorized use, reproduction, or distribution is prohibited.
 

11. Privacy Policy

Your personal information is collected, used, and stored in accordance with our Privacy Policy. By using the Site, you consent to this data processing.
 

12. Limitation of Liability

Milah London Ltd is not liable for:

• Adverse reactions resulting from misuse of our products.
  
• Failure to follow product instructions or conduct a patch test.
  
• Variations in individual results.
  
• Delays in delivery caused by third-party carriers or external factors.
   

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
 

14. Changes to Terms and Conditions

Milah London Ltd reserves the right to update or modify these Terms at any time. Any changes will be posted on this page, and continued use of the Site constitutes acceptance of the revised Terms.
 

15. Contact Information

For any questions or concerns, please contact us at:
Email: contact@milahlondon.com
Website: www.milahlondon.com

Thank you for choosing Milah London! We are dedicated to helping you begin your hair and skin care naturally.